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Giving patient feedback – the patient perspective

Many osteopaths are often reluctant to seek feedback concerning their practice, often assuming that patients do not have the time or the inclination to complete questionnaires. Carol Fawkes from NCOR, shares research from the patient’s perspective that shows that the opposite is more likely to the case.

There are many valid reasons for gathering patient feedback in practice. We learn so much by listening to responses concerning our patients’ experience, how well they are responding to treatment, and if there are any particular concerns they have.

There are different ways of achieving this. There is the Patient Reported Outcome Measures (PROMs) app, developed specifically for use by osteopathic patients which gathers data from patients on the outcomes of their treatment and the Patient Reported Experiences of Osteopathic Services (PREOS) facility which can be accessed by patients anonymously by visiting

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